Communication Programs

The following is an overview of our core communication programs. The programs listed here range in duration from one to three days. Each workshop is fully personalized to the needs of individual clients, based on comprehensive pre-session interviews and assessments. For more information about any of our programs, please contact us.

Persuasion Power   more info
   Communication, Influence and Negotiation Skills for Professionals

Powerful Presentation Skills   more info
   How to Plan and Deliver Great Presentations

Everybody Sells (& Negotiates)   more info
   How to Master the Art of Influence

Communication Skills for PMs and BAs   more info
   Communicating Effectively with Both Stakeholders and Co-Workers

For more information about our communication training programs, please contact us by phone, via email, or through the web.


Persuasion Powerback to top
   Communication, Influence and Negotiation Skills for Professionals

The ability to communicate effectively is arguably the most important attribute of personal and professional success. Using a practical, hands-on approach, this program teaches participants the art and science of effective interpersonal communication. It is designed for all professionals whose success is, at least in part, determined by their ability to communicate with, influence and negotiate with those around them - customers, co-workers and everyone else. Topics include:

• an in-depth look at the key communication / personality styles
• how to effectively identify, adapt to, and persuade each style
• improved rapport-building, listening, conflict resolution & influence skills
• a review of key compliance principles, and how to use them effectively
• core negotiating skills – strategies, tactics and guidelines
• how to blend voice, eye contact, timing & posturing
• the art and science of verbal, vocal and visual communication

Powerful Presentation Skillsback to top
   How to Plan and Deliver Great Presentations

Whether you’re a seasoned presenter, or getting ready to stand in front of an audience for the first time, this program will equip you with the tools, techniques and strategies you need to develop and deliver a top-notch presentation. Topics include:

• effective strategies for opening, delivering and closing your presentation
• the “first five minutes contract”, and how your adrenaline can help you through it
• how to answer the two key questions every audience member has
• a powerful template for planning the presentation and develping content
• tips and techniques for using visual aids and PowerPoint in your presentations
• strategies for using your voice, language, presence and movement effectively

Everybody Sells (& Negotiates)back to top
   How to Master the Art of Influence

This program is designed to teach sales/service and negotiation skills to those in “non-traditional” sales roles – front-line staff, supervisors, managers, etc. - whose personal and professional success is, at least in part, determined by their ability to communicate with and influence customers and co-workers. Topics include:

• the essential characteristics for sales/service success
• how to improve your communication skills: listening, paraphrasing, probing
• how to create customer loyalty and effectively resolve concerns and conflicts
• how to create sales through creating rapport
• the art of compliance: influencing without manipulation
• core negotiating skills – strategies, tactics and guidelines

Communication Skills for PMs and BAsback to top
   Communicating Effectively with Both Stakeholders and Co-Workers

The ability to communicate and persuade effectively is arguably the most important attribute of personal and professional success today, and can make a dramatic change in the Project Manager’s and Business Analyst’s ability to achieve commitment and results. Using a practical, hands-on approach, this program teaches participants the art and science of effective interpersonal communication and influence.

• an in-depth look at the key communication / personality styles
• how to effectively identify, adapt to, and persuade each style
• improved rapport-building, listening, conflict resolution & influence skills
• the art and science of verbal, vocal and visual communication
• a review of key compliance principles, and how to use them effectively
• core negotiating skills – strategies, tactics and guidelines
• team communication skills
• the four processes involved in Project Communications Management, as defined in the Project Management Body of Knowledge, Third Edition, as well as the tools and techniques required for the successful completion of each process